8 Essential Guest Email Scripts for Short-Term and Vacation Rentals
Struggling with guest communication for your short term and vacation rental? You're not alone. Nearly a quarter of all short term rental hosts feel the same.
Guests demand prompt and informative communication, and from the moment they book your property, they're eager to plan and anticipate their stay.
As platforms like Airbnb place a high priority on guest communication responsiveness, short-term and vacation rental hosts are expected to answer 90% of guest emails within 24 hours to maintain high ratings and achieve Superhost status. By promptly addressing guest inquiries and concerns, hosts can enhance the overall guest experience, build trust and improve their reputation on booking platforms.
Lost on what to say? Not a problem! Our comprehensive series of 8 Essential Guest Email Scripts + Templates for Short Term and Vacation Rentals will guide you on what to send to guests, from the moment they book to the day they depart!
Designed to simplify your messaging (and to provide you with example scripts), our templates allow you to effortlessly add your property information, infuse your brand's personality and hit send!
Struggling with guest communication for your short term and vacation rental? You're not alone. Nearly a quarter of all short term rental hosts feel the same.
Guests demand prompt and informative communication, and from the moment they book your property, they're eager to plan and anticipate their stay.
As platforms like Airbnb place a high priority on guest communication responsiveness, short-term and vacation rental hosts are expected to answer 90% of guest emails within 24 hours to maintain high ratings and achieve Superhost status. By promptly addressing guest inquiries and concerns, hosts can enhance the overall guest experience, build trust and improve their reputation on booking platforms.
Lost on what to say? Not a problem! Our comprehensive series of 8 Essential Guest Email Scripts + Templates for Short Term and Vacation Rentals will guide you on what to send to guests, from the moment they book to the day they depart!
Designed to simplify your messaging (and to provide you with example scripts), our templates allow you to effortlessly add your property information, infuse your brand's personality and hit send!
Struggling with guest communication for your short term and vacation rental? You're not alone. Nearly a quarter of all short term rental hosts feel the same.
Guests demand prompt and informative communication, and from the moment they book your property, they're eager to plan and anticipate their stay.
As platforms like Airbnb place a high priority on guest communication responsiveness, short-term and vacation rental hosts are expected to answer 90% of guest emails within 24 hours to maintain high ratings and achieve Superhost status. By promptly addressing guest inquiries and concerns, hosts can enhance the overall guest experience, build trust and improve their reputation on booking platforms.
Lost on what to say? Not a problem! Our comprehensive series of 8 Essential Guest Email Scripts + Templates for Short Term and Vacation Rentals will guide you on what to send to guests, from the moment they book to the day they depart!
Designed to simplify your messaging (and to provide you with example scripts), our templates allow you to effortlessly add your property information, infuse your brand's personality and hit send!
Included in this Digital Download
Our script package template has 37 pages in the PDF, contains over 4,000 words, and is categorized by the following host-to-guest communication timelines:
01: Welcome to Our Stay
02: About Your Stay
03: Resort Access in the Seasons
04: Pre-arrival Checklist in the Seasons
05: Day of Arrival Instructions
06: Check-in after Arrival
07: Pre-departure Instructions
08: Day of Departure Send-Off
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Developed by The Superhost Mentors, boost your productivity, streamline your workflow and maximize your revenues with this extensive guest message database. Included are a collection of 8 pre-written email scripts with over 4,000 words, meticulously crafted to cover every stage from the moment a reservation is accepted until your guest departs. These essential, tried-and-tested scripts for short-term or vacation rental hosts are your key to achieving 5-star Superhost status.
Expected Outcomes
You’ll have a professional and polished scripts customized to suit your unique business needs, personal brand and workflow.
Quick-start drag and drop templates allowing for an easy copy and paste into your chosen email program or short-term rental messaging platform.
Scripts that provide the peace of mind that your guests have every detail about their stay and the 5-star communication experience they’re looking for.
How to Access the Scripts and Adapt to Your Brand
After purchase, scripts will be emailed as a digital product with downloadable links to a PDF and a Notion database file. Work with the template of your choice.
Both PDF and Notion files have identical content but provide different ways to receive, edit and copy/paste into your chosen message tool (word processor, email program, short term rental message platform).
Scripts are simple to use and come with instructions to get you set up.
Only the free version of Notion is required to host the Notion template. The paid subscription is not necessary.
Email scripts are a one-time purchase. No on-going fees for multiple uses.
All digital products are a final sale. View our Purchase Policy.
You Might Also Like Our Other Essential Guidebooks and Templates for Short-Term and Vacation Rentals
We recommend combining this digital download with our other Guidebooks and Templates for Short-Term and Vacation Rental Hosts, to have a complete and comprehensive digital library of communication, operational and guest experience templates and guides for your rental properties.
