8 Essential Guest Email Scripts for Short-Term and Vacation Rentals

In this Guest Experience system, we unveil our proven strategies for launching, presenting and operating a 5-star guest experience in your short-term vacation rentals hosted on Airbnb and other platforms.

Guests who can easily envision themselves in your rental are more likely to book without hesitation and will excitedly share with their friends that they're staying with you.

Our 7-step approach is a comprehensive 39-page manual with worksheets that guide you in telling your story, crafting a standout listing, planning your space, securing operational teams and optimizing guest communication. You'll gain the essential tools to create an inspiring hosted stay experience that excites both your guests and you as the owner or property manager.

As part of this system, you’ll receive all 8 of our vacation rental Guidebook Templates to successfully support and implement your own 5-star Guest Experience strategy!

We’re now publicly sharing our complete and comprehensive 5-star Elevïn Hosted Stays digital library of communication, operational and guest experience templates and guides for short-term and vacation rental hosts, in one huge bundle!

With over 1,000 of hours spent mastering and producing these marketing, guest communication and operational guides and templates, we want you to experience in your rental business the transformation in workflow, productivity and 5-star presentation to guests we have experienced!

Our stunning templates for short-term and vacation rentals include drag and drop layouts, pre-written scripts and graphic design recommendations. Add your branding, customize the text and your guest presentation material is complete! Present yourself to guests in a polished and graphically-beautiful way.

Struggling with guest communication for your short term and vacation rental? You're not alone. Nearly a quarter of all short term rental hosts feel the same. 

Guests demand prompt and informative communication, and from the moment they book your property, they're eager to plan and anticipate their stay.

As platforms like Airbnb place a high priority on guest communication responsiveness, short-term and vacation rental hosts are expected to answer 90% of guest emails within 24 hours to maintain high ratings and achieve Superhost status. By promptly addressing guest inquiries and concerns, hosts can enhance the overall guest experience, build trust and improve their reputation on booking platforms.

Lost on what to say? Not a problem! Our comprehensive series of 8 Essential Guest Email Scripts + Templates for Short Term and Vacation Rentals will guide you on what to send to guests, from the moment they book to the day they depart!

Designed to simplify your messaging (and to provide you with example scripts), our templates allow you to effortlessly add your property information, infuse your brand's personality and hit send!

Game-changing Guidebook Templates for short-term and vacation rental hosts!

As the first guest experience guidebook in the series created by The Superhost Mentors, this 18-page guidebook is designed within Canva. With its user-friendly interface and drag-and-drop functionality, rental hosts can effortlessly create visually appealing guidebooks to showcase their properties to potential guests.

Pre-written example scripts prompt you to think about what you should say, describing the overview of a stay, all of the “high-level” selling points of the rental and to consider a quick pick list of key contacts. Your guests will eagerly seek out this Guidebook upon their arrival, ensuring a smooth and memorable stay experience.

As a 5-star Superhost, guests expect nothing less than insider knowledge when it comes to the best experiences in the area. At one of our short-term vacation rentals, Spahaus 7 Tremblant, we take pride in curating the ultimate guest experience, not just through our hospitality but also by offering a comprehensive guide to the local gems.

Our Itineraries Guidebook for short-term and vacation rentals is meticulously crafted to provide guests with daily recommendations for dining and exploration. From charming bistros to adrenaline-pumping adventures, guests want to be “in the know”.

What sets our guidebook apart from others on the market is its versatility. We don't just hand you an empty template with graphics. In each of our six main chapters, we provide you with prompts on what to write, with real-life examples from our own short-term vacation rentals. We take the guesswork out of knowing how to graphically organize and script your Itinerary Guidebook!

The Product Staging Source Guide by the Superhost Mentors is a vital resource for rental hosts seeking to create inviting and memorable guest experiences.

This sourceguide is your comprehensive toolkit for short-term and vacation rentals, featuring over 125 household and design items meticulously curated for hosts. From dishes to bakeware, closet organizers to bedroom essentials like pillows, duvet covers, and reading lights, each item is accompanied by vendor sources and shopping links for effortless procurement.

Our Product Staging Sourceguide will help to seamlessly blend your distinctive design style with the essential creature comforts desired in a short-term and vacation rental, ensuring that each stay leaves a lasting impression.

As short-term and vacation rental Superhosts, we have been reviewed hundreds of times and are “guest favourites” because we excitedly connect our guests to all of the wonderful amenities included in our hosted stays and experiences.

Amenities are invaluable "bonuses" that enhance the value of your short-term and vacation rental offerings. From detailing the charming, safe neighbourhood to listing every room amenity, our Amenities Guidebook demonstrates how to anticipate your guest needs. Ultimately, you want to avoid the guest having to ask, “do I have to bring my own hairdryer?”

With our Amenities Guidebook Template, our goal is for guests to uncover the magic in both our spaces and the unique amenities provided.

As vacation rental, corporate and executive stay Superhosts, we have been reviewed hundreds of times and are “guest favourites” because we strategically connect and patiently teach our property support teams how we want our stay to unfold for guests. Spa maintenance professionals are significant supports to the successful staging and clean presentation of our hot tubs.

The Spa/Hot Tub Maintenance Guidebook provides scripts to help you describe what to share with your spa maintenance team and when to say it. You’re given real life example templates of team communication messages, job duties, maintenance checklists and logs so you can simply edit and adapt to your own unique operations.